Imagine a person walking into a bank and going right up to the teller and just proclaiming "I want to take my money out." That's it. That's all that's said.
It's not likely that the clerk will be handing anything over to this person without some pertinent information.
We have 400 students in our school, which roughly means there are close to 800 parents. So now imagine that a parent walks into the school and comes right up to my counter and says "I'm here to take my son/daughter to the doctor/dentist/etc." And then they rock back on their heels and just look at me, thus creating a very awkward silence.
Now I will admit that sometimes I see whose coming to the door and before they even get into the office I'm calling for the student. However, it always cracks me up when a parent that I've never seen before walks in and expects me to know who they are and who their child is. That awkward silence needs to be broken.
"And who is your child?" or "And that would be?" or just "Yes............?"
Where is my crystal ball when I need it?